General FAQ
We recommend using our products within 12-18 months of purchase. For optimal freshness, use products within the first year of purchase. Natural products are best kept in dry, cool locations avoiding extreme heat and sunlight. Carrier oils and essential oils may be kept in a refrigerator, but it is not necessary. And remember, for products formulated with naturally derived ingredients, separation is natural!
You will receive an email with tracking once your order ships. You can follow the tracking for your most up-to-date order status. If you still have questions, please contact us.
These products do not have clinical testing but there are tons of research on the health benefits of the individual ingredients. All the ingredients are natural and have been studied for specific healing benefits.
All of these products are manufactured in small batches to assure top-notch quality, with all-natural ingredients that are sourced from all around the world.
Yes, all our products are environmentally friendly and vegan! We use sustainable practices and all-natural ingredients whenever possible, minimizing our impact on the planet. Additionally, none of our products have been tested on animals.
We currently do not ship orders to locations outside of the US.
Shipping and Delivery
All products are shipped using UPS and typically ship 1-3 business days after the order is placed.
Return and Exchange
No, all sales are final due to health concerns. In the event the product was received damaged a refund can be requested.
Product-specific FAQ
Manuka Honey Scrub
The manuka honey scrub should be used 2-3 times a week and the recommended time to keep it on your face is 1-3 minutes. Remove mask with moist cloth.
Yes, this is safe for sensitive skin and safe to use during pregnancy.
The manuka honey is sourced from New Zealand and comes from a very specific tree to be certified as manuka honey.
The honey scrub is most effective when used for 1-3 minutes.
Silk Body Oil
This product is best used when skin is damp after shower or bath. Mix the oil with the water droplets on your skin for best results.
Due to the high concentration of essential oils, we recommend using on ages 13 and up.
We recommend avoiding using this product on your face as this has a high concentration of essential oils.
Jojoba, Sesame, Sunflower & Coconut oils, infused with a dash of sweet vanilla.
This product should only be applied for 1-3 minutes for full effectiveness.
Pretty Kitty Hydration Oil
This product is developed and designed to combat irritation or mild infection. This product is not for daily use unless trying to treat one of the prior mentioned conditions. Please consult your doctor for prolonged irritation/ infection. This product is not to be used as a lubricant.
This product is created for ages 13 and up.
No, this product should not sting or irritate. If this is the case, please stop using and consult with your physician.
Cranberry Seed, Lavender, and Tea Tree oils.
The Pretty Kitty Hydration Oil is a medicinal product and should be treated as such. Only use it when needed and not daily.
Do not overuse this product. This is not a daily lubricant and only should be used for medicinal purposes. Not intended for use during pregnancy.